Job Description

DLCCC Front Desk Representative

A DLCCC Front Desk Representative is responsible for creating a positive member experience by providing a superior level of customer service to our members, prospective members, and guests.

Must be available 7am-6 pm on Saturdays, 10 am-6 pm on Sundays, and occasional weekday evenings and Friday evenings as needed from 5:00pm 10:00pm. Shifts are from 4 to 6 hours. One weekend off a month.

Key Duties and Tasks:

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Serves as the first point of contact for all customer questions, concerns and comments
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check-in members
• New member enrollments.
• Stays current on new program offerings and schedules
• Attend Front Desk meetings
• Schedule court use, classes and any other appointments and needed
• Daily POS activity
• Update member account information
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned by the Front Desk Supervisor

Desired Qualifications:

• Customer service background preferred
• Knowledge of a POS system
• Enjoys meeting new people
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude
• Punctuality and reliability are a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
• Strong listener with the ability to empathize and problem solve
• Dedication to the success of the facility
• Wear appropriate clothing
• Maintain a positive attitude with members and staff

Position:

• Is a part-time position
• Is an "at will" position
• Reports directly to the Front Desk Supervisor.

Salary/Wage/Benefits:

• Free Single membership at date of hire
• Discount on services and logo apparel
• Discount on Historic Holmes Theatre productions

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