Job Description
TITLE : Program Support Coordinator II
REPORTS TO : Department Manager
GENERAL RESPONSIBILITIES :
This individual is responsible for performing support tasks for the department, with a concentration of duties in the area of routine departmental operations, data entry, and typing review determinations as well as other routine departmental operations. Also provides assistance in meeting client requests and support to special projects.
DUTIES :
1. Assists with support functions: photocopying/scanning, filing, inter-department communications, etc.
2. Performs data entry functions for various clients and case types. i.e. DRG, Medical Claims, and and Dispute Resolution
3. Assists in maintaining all client and department files, including review files.
4. Interacts with clients and hospitals. Assists in handling client status requests.
5. Produces client and hospital correspondence. Types incoming physician review determination letters within required timeframes. (across various computer platforms)
6. Updates computer records with review results/comments, etc.
7. Assist in returning claims to various client offices.
8. Preparing routine memos and correspondence.
9. Assists in other data entry projects as assigned
10. Contact physician reviewers to arrange for timely review and return of cases.
QUALIFICATIONS :
1. Good communication skills (written and verbal) with the ability to effectively communicate with clients/hospitals in a professional and courteous manner.
2. Good interpersonal skills.
3. Good organizational skills with the ability to handle multiple assignments and complete such within specified timeframes.
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