Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...qualifications:~1 year of electrical experience evaluating, testing, building, troubleshooting, and repairing PCBA boards ~ Robotics/Automation equipment support experience ~ Allen Bradley PLC Training or OSHA 30 completion Requisition ID:635231...
...Job Description Job Description Junior Software Engineer Salary: $115,000 Insight Global is seeking a team orientated Junior Software Engineer to support a client in Huntsville, AL. This individual will work alongside a team of engineers to design, develop,...
Amazon Delivery Drivers - 377 Roosevelt Avenue - Responsibilities: Safely drive and operate company box trucks; Load and unload delivery vehicles with packages; Oversee a team of up to 6 on-foot delivery associates; Use handheld device for routing information; Navigate...
...Job Description Job Description Drivers deliver food to customers in rotating orders with other drivers. While waiting for delivery orders to be ready, the driver works on other... ...assembling pizza boxes, doing dishes, and night shift closing duties. These duties are rotated...
Answering Service OperatorPosition Summary:Answers and directs all physician answering service calls and responds according to employer and customer... ...answering questions and providing information to callersWorks under immediate supervisionRelies on limited experience...