Education and Experience Requirements:
Education: Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field; or equivalent work experience.
Experience: 1–2 years of relevant work experience in computer networks, telephony, or related IT support roles. Exposure to enterprise office and data center environments is a plus.
Certifications: Certifications such as ITIL, Cisco CCNA, CompTIA Network+, or similar are preferred but not required.
Skills and Expertise:
Workflow Automation: Identifying repetitive, rule-based tasks and leveraging AI to execute smart automations that save time and manual workload.
Networking Technologies: Basic proficiency in configuring and managing network devices, including routers, switches, and firewalls. Familiarity with Cisco/Meraki, Cisco Catalyst, Cisco Nexus, and Palo Alto Networks is a plus.
Telephony Systems: Foundational understanding of cloud-based telephony systems, including Cisco Webex Cloud and VoIP/SIP protocols. Experience with contact center platforms is a plus.
Security: Knowledge of network and telephony security best practices, including compliance with security policies and industry regulations.
Technical Proficiency: Familiarity with automation tools, GitHub, and CI/CD practices is beneficial.
Troubleshooting: Strong problem-solving and analytical skills, with the ability to diagnose and resolve network and telephony issues efficiently.
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